Refund policy

Last updated: August 28, 2026.

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You may request a return within 30 days of delivery for unused items in original packaging, unless the item is defective or arrived damaged.

How to start

1. Email lautaromm11@gmail.com (or call +34 655 771 277) with your order number and reason.
2. Wait for return instructions before shipping anything back.
3. Use the authorized return label or address we provide.

Return address

Unless we give you a different authorized label or address for your case, return unused items to:

Molt & Home / Martin Marianov Mirchev
Calle de las Nieves, 32, Floor 2
40003 Segovia
Spain

Include your order number inside the package.

Defects and damage

If the item is defective or arrives damaged, include:

• Order number
• Photos of the product
• Photos of outer and inner packaging
• Photo of the shipping label when available

We may offer a replacement or refund without requiring a physical return for low-value defective items when that is more practical.

Who pays return shipping

• Defective or our shipping error: we cover return shipping or waive return.
• Change of mind / unused returns: the customer pays return shipping.

Refunds

Refunds go to the original payment method after we receive and inspect the return, or after we approve a no-return refund. We normally issue an approved refund within 10 business days. Your bank or card provider may require additional time to post it.

Seller of record

You deal with Molt & Home, not the manufacturer or warehouse fulfillment partner.

Exceptions

Used items may be refused for change-of-mind returns when hygiene, damage, or resale condition makes a return unsuitable; defective units remain covered under the defect process above.

Customer service

Monday–Friday, 09:00–18:00 (Madrid time). Email lautaromm11@gmail.com.