Store policy
Refund policy
Clear terms for shipping, returns, privacy, and purchases at Molt & Home.
Last updated: August 8, 2026.
Window
You may request a return within 30 days of delivery for unused items in original packaging, unless the item is defective or arrived damaged.
How to start
- 1. Email support@moltandhome.com with your order number and reason.
- 2. Wait for return instructions before shipping anything back.
- 3. Use the authorized return label or address we provide.
Defects and damage
If the item is defective or arrives damaged, include:
- Order number
- Photos of the product
- Photos of outer and inner packaging
- Photo of the shipping label when available
We may offer a replacement or refund without requiring a physical return for low-value defective items when that is more practical.
Who pays return shipping
- Defective or our shipping error: we cover return shipping or waive return.
- Change of mind / unused returns: the customer pays return shipping.
Refunds
Refunds go to the original payment method after we receive and inspect the return, or after we approve a no-return refund. We normally issue an approved refund within 10 business days. Your bank or card provider may require additional time to post it.
What we do not redirect
You deal with Molt & Home, not the manufacturer or dropshipping supplier.
Exceptions
Used items may be refused for change-of-mind returns when hygiene, damage, or resale condition makes a return unsuitable; defective units remain covered under the defect process above.