Store policy
Shipping policy
Clear terms for shipping, returns, privacy, and purchases at Molt & Home.
Last updated: August 8, 2026.
Where we ship
We currently ship to addresses in the **United States** that are accepted at checkout.
Processing
Orders are processed after payment clears. The delivery estimate shown at checkout includes the applicable handling and transit assumptions for the selected destination. Tracking may take up to **48 hours** after creation to show the first carrier scan.
Delivery estimates
For United States orders, the current fulfillment route typically delivers in **5–8 business days** after dispatch (tracked). Checkout may also show a date range for your address. We do not guarantee delivery on a specific date unless that guarantee is stated in writing.
Delays
If we cannot ship within the promised period, we will notify you and offer delay consent or cancellation with a refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Duties and taxes
Sales tax is calculated where required. We use a duties-paid route for cross-border US orders when that route is available. Any customer-paid import charge will be disclosed before payment; we do not intentionally dispatch a duties-unpaid order without the customer’s prior agreement.
Tracking
Every order includes tracking. Use the [order tracking page](/pages/order-tracking) with the number from your confirmation email, or contact **support@moltandhome.com** if tracking has not moved for five business days after the first carrier scan.
Lost or damaged packages
Contact us with your order number and photos of packaging and product when available. We handle replacements or refunds; do not contact the upstream supplier.